Just half a month ago, a factory in Guangzhou received an urgent order from a client in Johannesburg, South Africa, requiring high time efficiency. Naturally, as a long-term cooperating freight forwarder China, the factory turned to us. Unfortunately, it was during the summer when high-temperature load limits on airfreight were increasingly common.

Every flight tends to overbook cargo, and with 25 years of experience in the freight forwarder China business, we are well aware of this. For example, if a flight can only carry 40 tons of cargo, it might overbook to 45 or even 55 tons to ensure the flight can still depart fully loaded in case of sudden order cancellations. In autumn and winter, without high-temperature load limits, the downside of overbooking is not very noticeable, but in summer, if each flight overbooks by about 15 tons, then with three flights a week, there will be around 15 tons of overbooked cargo each week.

Unfortunately, this batch of cargo was delayed due to high-temperature load limits. Upon hearing this, the Guangzhou factory immediately called, saying, “If it can’t arrive in South Africa on time, I will hold you accountable!”

As a responsible freight forwarder China, we must serve our premium clients well, so I marked this order as an exception and followed up in real time.

I contacted the CA flight manager, actively securing a spot on the next flight, while also arranging backup plans just in case. Unfortunately, the feedback was similar—due to high-temperature load limits, there were always one or two flights’ worth of cargo waiting to be cleared.

I told the airline salesperson that this order was from our VIP client and very important for a freight forwarder China company like us. We have shipped so much cargo with their airline, and this time we needed their help to prioritize this shipment. The salesperson assured me they would prioritize it and requested their company to expedite the shipment, promising a reply by the end of the day. I relayed the situation to the Guangzhou factory, saying we would try to ship the cargo within two flights. The factory indicated they would also communicate with the South African client to extend the delivery time if possible.

Finally, at 5 PM, the airline responded: after full communication with their leadership, considering our long-term partnership and this special situation, they agreed to prioritize our shipment, promising to ship the cargo within two flights. I continued to follow up daily with the airline to monitor cargo retention and flight shipments. Finally, the cargo was successfully shipped on the second flight!

In fact, industry giants such as Huawei, Costco, SF Express, and nearly 20 other major companies, as well as over a hundred enterprises, have been using Sunny Worldwide Freight Forwarder China. For over 20 years, Sunny Worldwide Freight Forwarder China has maintained a 99% on-time rate, except for natural disasters.

I shared this news with the Guangzhou factory, and they were very moved, saying, “We initially thought it was impossible. We were preparing to have a tough conversation with the client about changing the schedule, but your relentless efforts made it possible. Your dedication and perseverance are truly touching, making you a trustworthy freight forwarder China!”

As a freight forwarder China company with 25 years of experience, we care more about our clients’ needs than they do. Except for natural disasters, our on-time rate is 99%. If you have international transportation needs, please contact us at jerry@swwlogistics.com.cn. We are confident you will be satisfied.